Delivery, Shipping & Returns Policy

New Path Medical & Aesthetics

Last updated: June 2026

This policy outlines how New Path Medical & Aesthetics handles the delivery and shipping of products ordered through our online store, as well as our position on returns, refunds, and exchanges. Please read this carefully before placing your order.

SECTION 1 — DELIVERY & SHIPPING

SHIPPING DESTINATIONS

We currently ship within Singapore only. We do not offer international shipping at this time.

DELIVERY FEES

A flat delivery fee of SGD 5 applies to all local orders. Delivery is complimentary for orders with a minimum spend of SGD 250.

SELF-COLLECTION

Self-collection is available at our clinic at no charge. Please reach out via WhatsApp or email to arrange a collection time before visiting.

PROCESSING & DELIVERY TIMEFRAME

Orders are processed and dispatched within 2 working days of purchase. Once shipped, delivery typically takes 2 to 4 working days.

DELAYS DURING PEAK PERIODS

Delivery timelines may be affected during high-volume periods. During busy periods such as sales events and public holidays, our delivery partners may experience delays beyond their usual timeframes.

While we will do our best to follow up with our delivery partners on your behalf, please note that we are unable to guarantee delivery dates once a parcel has been dispatched. We appreciate your patience and understanding during these periods.

CHANGING YOUR DELIVERY ADDRESS

If you have entered an incorrect delivery address, please contact us as soon as possible. We are able to update your address provided your order has not yet been dispatched.

SECTION 2 — RETURNS & REFUNDS

ALL SALES ARE FINAL

All products purchased from our online store are final sale. We do not accept returns and are unable to offer refunds or exchanges, except in the circumstances described below.

DEFECTIVE OR DAMAGED ITEMS

If you have received an item that is defective or damaged, we will arrange a replacement at no cost to you. To request an exchange, please email us at contact@newpathclinics.com.sg within 7 days of receiving your order with the following included:

- Your order number

- A description of the defect or damage

- Clear photographic or video evidence of the issue

We will review your request and respond within 3 working days. Approved exchanges will be dispatched once the defective item has been returned to us, or as otherwise agreed.

ORDER CANCELLATIONS

We are unable to accept cancellations once an order has been placed. Please review your cart carefully before completing your purchase.

CONTACT US

For questions about your order, please reach out to us:

Email: contact@newpathclinics.com.sg

WhatsApp: +65 9021 8827

Address: 926 Upper Thomson Road, Singapore 787120